These Terms and Conditions govern your use of Nibble & Peck (“we,” “us,” “our,” “the Website”). By using our Website, you agree to these Terms in full. If you do not agree, please discontinue use of our Website.

1. Introduction

Nibble & Peck is located at 8 Bowmount Park, Newtownards, County Down, BT23 8SS. These Terms apply to all purchases made via our Website.

2. Purchases, Ordering & Payment

All purchases are subject to availability. We reserve the right to refuse or cancel an order at any time. Payment is required at the time of ordering unless otherwise agreed in writing. If you cancel an order, we reserve the right to retain your deposit or 25% of the full payment to cover costs and potential lost trade.

3. Collection & Delivery

Delivery charges are calculated at checkout based on your postcode. Current coverage includes BT23 4, BT23 7, BT23 8 (£2), BT19, BT20, BT23 5 (£3), BT23 6, BT18, BT21, BT16 (£4), BT22, BT5, BT4 (£5), BT8, BT7, BT6, BT24 7, BT22 1, BT30 9, BT24 8 (£6).

Deliveries are made by hand and times are estimates only. If no one is available at the address, we will attempt to contact you and leave the goods in a safe place. If this is not possible, we may leave items on the doorstep in a protective bag. After 15 minutes unattended, the order may need to be collected or redelivered for an additional fee.

4. Product Information & Quality Assurance

We aim to provide accurate allergen information and comply with all health, hygiene and quality standards. Natasha’s Law (2021) does not apply as our products are freshly made to order and not pre-packed for direct sale.

Any complaints should be made within 3 days of delivery or collection (the recommended consumption period) and will be managed in line with our Returns Policy.

5. Deposit Payments

Deposits are 25% of the order total including shipping. Deposits may be paid directly through our social media platforms or other agreed methods. Refunds of deposits are at our discretion and may require evidence of circumstances beyond your control (e.g., illness, unforeseen events).

6. Returns & Complaints

We strive to provide the best quality products and service. Complaints will be recorded and handled under our Returns Policy. If an error is our fault, we will correct it as quickly as possible.

As our products are made to order, we are not obliged to issue full refunds. Instead, we will normally offer a replacement product or a voucher of equivalent value.

7. Intellectual Property & Website Content

All content on our Website is our property and is protected by copyright law. You may not copy, reproduce or distribute any content without our prior written permission.

8. Governing Law & Statutory Rights

These Terms are governed by the laws of the United Kingdom. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

9. Termination of Service

We reserve the right to suspend or terminate service due to unforeseen circumstances including, but not limited to, illness, pandemics, or events beyond our control.

If services are terminated, a full refund will be issued. We will make every effort to notify affected customers and discuss alternatives where appropriate. We are not liable for loss, damage or inconvenience caused by suspension or termination of service.

10. Gift Vouchers

Gift vouchers are valid for 12 months (360 days) from purchase, after which they expire automatically. Vouchers may be redeemed for any product available online. They can be used alongside other coupons and, if not spent in full, the remaining balance will be emailed to you for future use.

Vouchers are non-refundable and non-exchangeable for cash. They are intended for the recipient only; transfer to another person is at our discretion.

Conclusion

By using our Website, you agree to these Terms & Conditions. We reserve the right to update these Terms at any time without notice. Continued use of our Website after changes indicates acceptance of the revised Terms.

Contact Information

For questions or concerns regarding these Terms, please contact:

Email: admin@nibble-and-peck.co.uk
Address: 8 Bowmount Park, Newtownards, County Down, BT23 8SS